Developmental Resources
IMPRESSION MANAGEMENT
The Secret Communication Code
Communication has been a fascination of mine, both professionally as well as personally. When I was in college, I bartended to get myself through school. It was the perfect stage for me to practice new communication techniques I learned from other people's research and studies. For example, shorter sounds confident; whereas, longer can sound defensive, patronizing, or condescending. Touching somebody while you deliver your message has more impact than speaking alone.
| Small behaviors create huge impressions! |
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How do people
describe you? Impression management is about your ability to manage the impressions people create about you. People will always have their preconceived notions and stereotypes, but we have a great deal of control regarding how others view us. It is our behaviors that create impressions. |
| POSSESS IT TO EXPRESS IT! | |
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We tell folks all the time that we get to work with the smartest people in the world. As a matter of fact, sometimes clients are surprised that they are being asked to work on communication because their intelligence is so evident. "You don't possess a quality until you express it." Over the years, our experience has been that people usually possess the intelligence; otherwise, we wouldn't be working with them. Our mission is to make sure that their intelligence floats to the surface and resonates with audiences. |
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Click the "play" button to view the video or right-click and save to your computer. |
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BEHAVIOR IS COMMUNICATION! |
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Communication is synonymous with behaviors. They are one and the same. Many people view communication as speaking or presenting, but are we not communicating when we're listening? Are we not communicating when we're asking questions? "You cannot not communicate." What are we communicating when we walk into a meeting late? Or deliver our quarterly reports three days early? Or change our schedule because our senior wants a last minute meeting? These are all communication. |
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Click the "play" button to view the video or right-click and save to your computer. |
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| COMMUNICATION IS CONTAGIOUS! | |
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You have a great deal of impact on others, whether you realize it or not. "Communication is contagious." Your actions, behaviors, communication all influence the manner in which others respond to you and the environment around you. Show up late... what happens? Interrupt your teammates... how do they respond? Compliment a co-worker... how helpful are they with you next time? |
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Click the "play" button to view the video or right-click and save to your computer. |
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COMMUNICATION IS |
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Memories are created from events. Our behaviors, our actions, our communication helps create and shape these events. "Communication is an event in time." That update you're about to make will leave an imprint. The answer you provided earlier today left a memory in your manager's mind. The five minutes you spent with your direct report this morning answering her questions creating a footprint about you. Our communication creates impressions. |
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Click the "play" button to view the video or right-click and save to your computer. |